Payment and Confirmation of Payment
1 Your attendance to an event will not be confirmed until payment has been received in full.
1.1 Once your payment has been authorised, the Website will display a confirmation screen showing the payment details and a UNIQUE transaction reference number will be emailed to you.
1.2 An invoice receipt and booking confirmation will be sent to your registered email account.
1.3 Please keep a note of the transaction receipt number, as you will need to quote this if you have any queries with your payment.
1.4 Your receipt will not show your debit / credit card details, so if your receipt is lost or stolen, your card details will remain confidential.
2 Payment Issue
2.1 If you should have any technical difficulties with the payment process you can contact the Department for International Trade on: eventsupport@trade.gov.uk.
3 Payment Terms
3.1 Where payment has not been made by the time of the Event the registration will be cancelled but the full booking cost will remain due.
4 Bray Leino (registered number 1352705, with registered address Bray Leino Limited, Registered office: 36 Percy Street, London, W1T 2DH) also processes payment for event bookings on behalf of the Department for International Trade.
5 Refused Payments
5.1 If your payment is refused, the payments system will display a screen informing you of this situation. Remember – it is not the Department for International Trade that is refusing your card payment – it is the card issuing bank that is refusing to authorise the payment.
5.2 If this occurs you will need to contact your card company to discuss the reasons for the refusal.
5.3 The Department for International Trade accepts no liability for a payment not reaching the intended account due to the customer quoting incorrect account information during the booking process.
5.4 The Department for International Trade accepts no liability if payment is refused, or declined, by the debit / credit card supplier. The Department for International Trade has no control over acceptance of card payments and any refusal of payment should be taken up with your card supplier.
5.5 On failure of payment for any reason, your registration for an event is not considered complete and your place is not held. Your partial application will be held in your ‘My Events’ area on the Website under partial bookings. This information will appear for 72 hours, during which time you may attempt to complete the payment, before your partial application is deleted from the Website. The Department for International Trade accepts no liability if, when you attempt to make a payment, spaces to attend the event are no longer available.
6 Payment Security
6.1 The Department for International Trade provides a secure online payment facility for payments taken. Once you click on the link to make a payment you will be re-directed to a fully hosted secure managed environment. All information that you send will be bit encrypted.
6.2 The online service is fully managed externally and the Department for International Trade does not hold any card details on any of its servers or within its infrastructure. Neither the Department for International Trade, nor any of its staff, has any access to your card details.
6.3 The Website is fully compliant with The Payment Card Industry Data Security Standard (PCI DSS) for the processing of card payments.
7 Cancellations and Refunds
7.1 The following terms of cancellation apply:
7.1.1. If you are unable to attend, you may send a substitute at no extra cost, provided that you notify us of the change at least 3 working days prior to the Event. Substitutions must be communicated by email to the organizer of the event.
7.1.2 Up until 30 working days prior to the Event, you will not be charged for your registration at the Event and will be refunded in full for the cost of the Booking minus a £20 administration fee.
7.1.3 Less than 30 working days prior to the Event or non-attendance, you will be liable for the full cost of the registration.
7.1.4 No reimbursements will be made for travel, accommodation or any other costs incurred by you in connection with the Event which you do not attend or cancel.
8 Changes or Cancellations of Events
8.1 The Department for International Trade reserves the right to make changes to the Event and will notify you of any changes as they occur. Cancellation terms apply as stated above.
8.2 Should the Department for International Trade need to cancel or postpone an Event due to reasons within its control, the Department for International Trade will refund your Event fee or transfer the Booking to another date or Event, as you may decide.
8.3 Refund requests must be made by email to the event organizer (see registration page) and provide evidence of any refundable costs. Evidence must be provided within a period of 15 days. Refunds will be issued directly to the person/ company who made the initial payments.
9 Financial Support
9.1 This clause applies where you have received financial support to attend an event. Applications for financial support are handled through a separate process and not on this Website.
9.2 The Department for International Trade reserves the right to withhold any or all of the financial package or require part or full repayment of any financial package already paid if any participant that has received financial support: ceases trading; goes into liquidation, administration, receivership or bankruptcy; becomes the subject of a proposal for a winding up order or any other informal insolvency procedure; is or becomes indebted to any HM Government department.
9.3 The Department for International Trade reserves the right to withhold any or all of the grant or require part or full repayment of any grant already paid if any participant that has received a grant fails to comply with any conditions of the grant or causes embarrassment to HM Government, the host country (if applicable) or other participants of the group.
10 Force Majeure
10.1 If the Event is abandoned, cancelled or suspended in whole or in part by reason of war, fire, national emergency, labour dispute, strike, lock-out, civil disturbance, inevitable accident, the non-availability of the venue or any other cause not within the control of the Department for International Trade, the Department for International Trade may at their entire discretion, reimburse you or part thereof, but shall be under no obligation to do so. Should the Department for International Trade reimburse, the reimbursement shall be based on reasonable costs at the Department for International Trade’s sole discretion based upon an estimated market rate for accommodation and travel expenses. The Department for International Trade shall be under no liability to you in respect of any actions, claims, losses (including consequential losses), costs or expenses whatsoever which may be brought against or suffered or incurred by you, as the result of the happening of such an Event.
11 Limitation
11.1 The Department for International Trade shall not under any circumstances be liable to you in contract, tort (including negligence) or otherwise for loss of revenues or opportunities, goodwill, reputation or any type of special, indirect or consequential loss even if such loss was reasonably foreseeable or the Department for International Trade had been advised of the possibility of you incurring the same.
11.2 The Department for International Trade shall have no liability for any death or bodily injury (except death or injury caused by the negligence of the Department for International Trade, its staff or contractors), or loss of or damage to property, of anyone attending the Event pursuant to the Booking, whether arising from such attendance, or in relation to the provision or use of the facilities at the Event. That you agree to indemnify the Department for International Trade against any claim in respect of any such liability (and the costs and expenses incurred by the Department for International Trade in relation thereto).
