Catch the Train
Webinar 1

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Restoring confidence in passengers using the railways

Across the whole of Europe, the coronavirus crisis and subsequent lockdown measures put in place have significantly affected rail transport demand. Passenger train services in Europe lost EUR 24 billion worth of revenues in 2020. According to Eurostat, train passenger volumes in the second quartile of last year decreased by at least 50% in most of the EU Members. Transport asset owners question whether the sudden move to remote working will lead to a permanent shift in working patterns, with consequent impacts on the number of rail journeys undertaken.

Rebuilding passenger confidence is key to ensuring that the Rail sector fully recovers. Will the railway sector need to consider fundamental changes? Increased hygiene standards will remain a concern, along with themes such as staff tracing and solutions, social distancing and inclusion and contactless systems. How will innovative technologies support train operators and stations’ managers to restore passengers’ trust?

Join this webinar to find out more.

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13 April 2021
10:30 - 12:00 hrs CET

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Catch the Train webinar series

Webinar 1: Restoring confidence in passengers using the railways

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This event will be delivered in English.
Agenda timing in CET.

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Tuesday, 13 April 2021
10:30 am - 10:35 amWelcome Session - Daisy Chapman-Chamberlain, Rail Knowledge Transfer Manager, Knowledge Transfer Network
10:35 am - 10:40 amCatch the Train Partners. Santander and Railway Industry Association (RIA)
10:40 am - 10:50 amKeynote speech - Kenan Poleo, Deputy HM Trade Commissioner for Europe and Counsellor International Trade (DIT)
10:50 am - 10:58 amSession 1 - Guy Yeomans, Principal - Horizon Scanning, RSSB (Rail Safety and Standards Board). Presentation title: 'The transition out of Covid-19: common issues in an uncertain future landscape'.
10:58 am - 11:06 amSession 2 - Richard Scott, Partnership and Strategy Director, West Coast Partnership. Presentation title: 'Welcoming customers back to rail: a safer and better experience'.
11:06 am - 11:14 amSession 3 - Artur Resmer, Member of the Board CFO, PKP Intercity, Poland. Presentation title: 'PKP Intercity - Safety First'.
11:14 am - 11:22 amSession 4 - Richard Fisher, Managing Director, Ten Transport Consultancy. Presentation title: 'Introducing TravelSpace - The real time tool that manages demand and passenger expectations'.
11:22 am - 11:30 amSession 5 - Conor O'Riordan, Seatfrog. Presentation title: 'Seatfrog: delivering confidence and accelerating revenue'.
11:30 am - 11:38 amSession 6 - Andrew Bud, CEO, iProov. Presentation title: 'Safer rail travel with biometric credentials'.
11:38 am - 11:46 amSession 7 - Gavin Neate, Founder & CEO, Neatbox. Presentation title: ''WelcoMe' - Reducing Travel Anxiety and Increasing Confidence in Disabled Passengers'.
11:46 am - 11:54 amSession 8 - Craig Ashford, Management Consultant, Safe Surface Sensor. Presentation title: 'Safe Surface Sensor - helping get us back to normal'.
11:54 am - 12:00 pmQ&A and closing remarks
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Our guest speakers will cover a range of topics, including flexible ticketing, contactless and anti-bacterial materials. See their profiles below.

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Catch the Train webinar 1 is supported by KTN

KTN connects ideas, people and communities to drive innovation that changes lives. 

Innovation is complex. The journey from idea to market is not straightforward and requires a diverse range of know-how, investment, market knowledge and research. KTN exists to connect innovators with new partners and new opportunities beyond their existing thinking – accelerating ambitious ideas into real-world solutions.

With 200 staff across the UK, deep sector expertise, and over 44,000 organisations in our network, we collaborate to bring together innovation communities. Our diverse connections span business, government, funders, research and the third sector. To find out more about how we can work with you to drive innovation to market.


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The Department for International Trade (DIT) would like to invite you to take part in a 'Catch the Train’ series of webinars to learn about the latest news from the sector.

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