Terms and conditions
Cancellation policy
Privacy Policy The CIOB process personal information in order to facilitate a request that has been made by the person. This may be from your attendance at a previous CIOB event or course, through previous enquiries in relation to membership or generally, or any other introduction to the Institute where personal details have been collected. Your personal details have been included in the CIOB database and you have been receiving information from CIOB.Your information will be stored securely on either the Institute’s systems, or on Microsoft Office 365 and Azure platforms which adheres to the EU-U.S. Privacy Shield and EU Model Clauses, with data stored in the UK and Europe. This storage will include the use of our Customer Relationship Management (CRM) databases, file stores, finance systems and email accounts. Additional security measures the CIOB has in place include our adherence to PCI-DSS standards, password policies and laptop encryption. We also provide all staff with training on the principles of data protection and security. We may also share your data with companies who help us provide our services, including our IT service providers who store backup data, companies who assist with our marketing and subscriptions, our magazine publishers and companies who run our governance elections. Additionally, we may receive qualification information about you from other companies who verify qualifications. We are satisfied that all our providers are complying with their data protection obligations. Your Rights Where processing of your personal data is based on consent, you can withdraw that consent at any time. You have the following rights. You can exercise these rights at any time by contacting us at mydata@ciob.org.uk. You have the right: To ask us not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes; To ask us not to process your personal data where it is processed on the basis of legitimate interests provided that there are no compelling reasons for that processing;
If data has been collected as a result of attendance and/or completion of a CIOB regulated OFQUAL qualification, the Institute has a statutory right to retain indefinitely this information against a limited set of personal data. Where at certification has been granted another qualification linked to professional membership, this information is stored indefinitely as a record of qualification. If data has been collected as a result of booking attendance at a CIOB event, your information will be stored for the purposes of that event only including feedback and evaluation only. It is for you to consent should you wish to receive further information. If data has been collected as a result of an enquiry through our database, it is collected for the purpose of the enquiry only and all data, unless this has progressed to a membership application, will be erased within 3 months of the completion of that enquiry. Should you have any issues, concerns or problems in relation to your data, or wish to notify us of data which is inaccurate, please let us know by contacting us using the contact details above. In the event that you are not satisfied with our processing of your personal data, you have the right to lodge a complaint with the relevant supervisory authority, which is the Information Commissioner’s Office (ICO) in the UK, at any time. The ICO’s contact details are available here:https://ico.org.uk/concerns/ For the purposes of data protection legislation, the data controller is The Chartered Institute of Building (CIOB), 1 Arlington Square, Downshire Way, Bracknell, RG12 1WA. Disclaimer
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