Frequently Asked Questions

What platform will the webinar be held on?
This Webinar is a hybrid. The virtual session will be held on the Zoom webinar platform.  The in-person venue is JustCo@ Marina Square, Singapore

How do I access the webinar?
You will receive an email from INSOL with a link to access the webinar the day before the event. There will also the option to dial in by phone if you prefer. A link to a list of international phone numbers will be provided. 

How do I get the best connection?
For the best viewing experience, we would recommend using a laptop or desktop PC, using headphones and watching over a stable internet connection. 

What if I want to share this event with a colleague?
If you would like to nominate a colleague to attend, please ask them to register. 

What if I am not available to attend?
The content will be available on-demand for three months following the webinar date, for all registered participants. Please note that INSOL International cannot offer any refunds for any virtual events.

Can I apply for CPD points?
This webinar is pending accreditation from SILE. To access these CPD points, please make sure to enter your SILE Number during registration. If you are attending in person, make sure to sign in and out at the venue.

Can I get a refund if I can't make the webinar?
No, all our webinars are available online for 3 months after the live meeting. As such we are not offering refunds for our webinars.

Who do I contact if I have a complaint/comment?
Please contact Harriet Norman at info@insol.org