Terms & Conditions

By completing this transaction, you agree to the following terms and conditions:

1. For in-person delegates, the price of your ticket includes complimentary refreshments, lunch, and conference materials.

2. By completing a booking form you are reserving your place(s) and an invoice will be raised. If a purchase order number is required for your invoice, this must be provided within 7 days of booking, or your ticket(s) are subject to release. Registrations can only be confirmed on receipt of a completed card or invoice payment.

3. This booking constitutes a legally binding agreement to pay any invoices raised associated with registration including any cancellation fees as detailed below.

4. Invoices will include the option to pay via credit/debit cards.

5. All invoices must be processed/paid prior to the event. Failure to do so may lead to your booking being cancelled.

6. No paper or electronic tickets will be issued for this event.

7. All confirmed delegates will receive an email from events@ihv.org.uk (iHV Events team) around 2 weeks prior to the conference with final conference information. If you have not heard from us by Friday 8 September 2023, it is your responsibility to contact us to ensure your place is booked.

8. By submitting your booking, you agree to these iHV booking terms and conditions, cancellation policy and our privacy policy below.

Cancellation policy

1. Should you need to cancel your place, email events@ihv.org.uk to let us know and that you wish to receive a refund.

2. Cancellations received on/prior to 5pm on Monday 21 August 2023 will be refunded in full but may be subject to a £10 administration fee; any outstanding invoices awaiting payment at the time of cancellation are subject to the same terms and conditions.

3. Cancellations received after 5pm on Monday 21 August 2023 will not be refunded. However, you can transfer your booked place to a colleague, but you MUST modify your booking here , by entering your email and your reference number (which can be found on your confirmation email).

5. In the unlikely event that the conference is cancelled by the iHV due to unforeseen circumstances, the ticket cost will be refunded in full (via the original payment method).

6. The iHV reserve the right to make necessary changes to the conference programme (which may include speakers and/or topics).

Privacy policy

By booking a place/places at this conference, you agree to the iHV's privacy policy. Subsequently, your details will be stored on our secure database and you may be contacted from time to time. Should you not wish us to contact you following your attendance at this event, please email events@ihv.org.uk.

Payment instructions

You can either pay by credit/debit card or by bank transfer. Details for both will be included on your invoice.