Customer Support Symposium

Meet our Speakers


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SpDr. Pierre Moeser

Our keynote speaker is Dr. Pierre Moeser, a physician specializing in the treatment of arthritis. He is also a licensed pilot and a speaker for the FAA Safety Team, the EAA, and multiple other aviation organizations. Dr. Moeser has a special interest in the aero medical effects of medications and other substances on pilot performance. Today, he will discuss the effects of cannabis products such as THC and CBD in pilots.

Treg Manning

VP of Commercial Sales & Marketing, Airbus Helicopters, Inc.

Niko Szodruch

VP of Customer Support and Services

Bruce Webb

Director of Aviation Education

Melanie Bergier

VP Strategy & Transformation, Helicopters North America

CCUSTOMER SUPPORT SYMPOSIUM

Learning Labs Details

Learning Lab Details & Descriptions

Learning Lab #1 - Ballroom H I 45 mins.
Airbus World & E-Spares presented by Darren Huski, E-Commerce Trainer

 

Learning Lab #2 - Ballroom A I 45 mins.
H135/H145 Tech Briefing (IA Renewal) presented by Kenny Lytle & Mike Mattler, Technical Representatives
  • Product Improvements, new released service bulletins, ADs, AMOCs (and our new link in publications for the AMOCs). General updates on personnel.
Learning Lab #3 - Ballroom B I 45 mins.
H125/H130 Tech Briefing (IA Renewal) presented by Cory Shippen & Brandon Crawford, Technical Representatives
  • Product Improvements, newly released service bulletins, ADs, AMOCs (and our new link in publications for the AMOCs).  General updates on personnel.
Learning Lab #4 - Ballroom C I 30 mins.
AeroData Services for Helionix presented by Julien Giorda, HO Connected Services & Willy Welch, Avionics
  • Presentation of ADS new portal on Airbusworld and future evolutions in order to simplify Helionix database management Operations.  Description of support process related to Helionix database between Technical Support and Connected Services teams.
Learning Lab #5 - Ballroom D I 45 mins.
Human Factors presented Doug Guichard, Sr. Technical Instructor
  • Exploring Human Factors in Aviation
Learning Lab #6 - Ballroom G I 30 mins.
Logistics Supply Chain presented by Scott Percival, Sr. Director, Logistics Supply Chain, Richard Carlhian  & Vincent C.
  • Supply chain general overview.  Overview of the forecasting project & where warehousing is headed.
Learning Lab #7 - Ballroom E I 30 mins.
Blades Repair Briefing presented by Luke Moessner, Sr. Director MRO, Matt Vaitekunas, Sr. Mgr., Maurice Savouring & Jim Boswell, Blade Tech Rep.
  • Keeping blades in service longer.  Repairs & Conditions that can be accomplished in the field.
Learning Lab #8 - Ballroom F I 45 mins.
Procurement presented by Tonya Lueken, HO Strategic Procurement, Christian Rabl, HO SCQM, Angela Reed, HO Operational Procurement
  • Leaders from AHNA Procurement and Supply Quality will be discussing supplier challenges post COVID and recovery plan strategies.
Learning Lab #9 - Ballroom D I 60 mins.
Fatal Five presented by Seth Buttner, Sr. Manager, Accident Investigations
  • The current top five most common area that cause fatal helicopter accidents, and an industry overview of leading safety demographics and figures
Learning Lab #10 - Ballroom G I 1hr 15mins.
Flying Blind presented by Bruce Webb, Chief Pilot
  • You may have 20/20 vision...but what do you really see?  We will examine the human brain "hardware" and human mind "software" as they relate to our visual system.  Too often we "look" but do not "see".  This can be a function of our "software" and/or "hardware".  In all cases, this blandness must be understood so that we may incorporate techniques to improve our visual performance.

 

Exhibitors

 

Visit our partners & sponsors offering the latest and greatest in learning, products, resources, and updates.

Customer Training & Helisim presented by Kathy Six, Director Customer Training NA & Lindsay Cunningham, Managing Director Helisim LLC. 

  • Customer Training, unleash your potential

Connected Services & Airbus Helicopters Ground Segment presented by Julien Giorda, HO Connected Services, NA and Andrew Houston, Connected Services Analysts 

  • Discover more about solutions

DALLAS AVIONICS, INC.

GPMS

Pratt & Whitney Canada

Safran Helicopter Engines

Masco Avionics 

RSI

 

Pratt & Whitney Canada  "Respecting the Planet" Golf Tournament & Welcome Reception Sponsor

Dallas Avionics Inc. Symposium Sponsor

GPMS Symposium Exhibitor Sponsor

Safran Helicopter Engines "Together We are Sustainable"  Luau Dinner Sponsor

Masco Avionics - Golf Course Hole Sponsorship

Rotorcraft Support, Inc. - Golf Course Hole Sponsorship

Rotortech Services, Inc. - Golf Beverage Cart Sponsorship

Nampa Valley Helicopters - "Respecting the Planet" Golf Tournament & Welcome Reception Sponsor

Aero Dynamix, Inc. - "Respecting the Planet" Golf Tournament & Welcome Reception Sponsor

Aerometals - Golf Beverage Cart Sponsorship