General Information
The meeting will take place virtually via the conference tool Interactio.
Meeting Languages
Interpretation will be provided within the following languages: FR-DE-EN-IT-ES
Kindly note that all communications with the DG HOME Events Secretariat will be in English.
Requirements to join the virtual meeting
Connecting to Interactio
Connection to the conference tool Interactio will be possible via:
- Computers: web browser = recommended
- Mobile Devices: web browser = not recommended
We recommend you to use the web browser Google Chrome or Safari. Also, you are strongly advised to use headphones to avoid echo.
Connection will not be possible via:
- video conferencing
- telephone
How to join the meeting
To join the meeting, visit the event web link provided by the meeting organiser in your invitation e-mail. Then, enter your email address, your first and last name and press "Join". After you logged in, you can choose the language in which you want to listen to the meeting. Also, make sure you allow access to the microphone and camera once you joined the meeting. During the meeting, you can still change your microphone and camera devices by selecting 'Device Settings' in the left upper corner.
User guide
We recommend you to have a look at this user guide to understand how to set up your audio and video and how to use the "raise hand" and "speak" buttons.
Essential things to keep in mind
Stable connection
Make sure that you have a stable internet connection before attending the meeting, to avoid missing important portions of the event because of avoidable connection issues.
Log in early...
Log in 30 minutes before the start of the event to test the given link ahead of time. During this time, we will provide an introduction to the use of the meeting tool.
with typing your real names
When prompted to add your name in the meeting tool, please use your first and last name. If you log in with a nickname or an alias then we will have a hard time knowing who you are.
Use the chat function to ask questions
There are many of you taking part in the meeting. To make sure we can answer as many questions as possible, please use the chat function to ask questions.
Use the hand raising function to ask to speak. The moderators will then give you the floor.
In order to request the floor to make an intervention raise your hand by selecting the 'raise hand' button on the bottom of your screen. By raising your hand, the moderators will know that you want to speak and will then give you the floor. Once your "speak" button is activated (blue), you can click on the button to speak.
Troubleshooting
Use this link to assess your internet connection, audio connection and video quality.
In case you have issues with the sound or the video, please try the following steps:
- Make sure you allow access to your microphone and camera.
- Use the settings button on the broadcaster to select your microphone, headset and speakers.
- Wait for those buttons to turn blue. Orange color means the connection is still being established. If the icons are grey, it means your microphone, speakers or camera are turned off.
If you still have trouble seeing the video or hearing the sound, try following these recommendations:
- Simply restart the broadcaster page on your browser.
- If restarting the page doesn’t help, try using Private/Incognito mode.
- If Private/Incognito mode also doesn’t help, quit the browser and open it again, make sure it is updated to the latest version.
- Finally, if restarting the browser doesn’t work, try restarting your iPad or computer.