| 09:00 - 09:05 | Event director welcome and highlights [More Info] |
| 09:05 - 09:20 | Chair’s welcome and opening remarks [More Info] |
| 09:20 - 09:50 | Scene setter: Going beyond just points [More Info] |
| 09:50 - 10:40 | The world today: Who owns the customer experience? [More Info] |
| 10:40 - 11:10 | Mid-Morning Coffee & Networking |
| 11:10 - 11:40 | Airline spotlight + Q&A [More Info] |
| 11:40 - 12:10 | Can infrequent low cost pax really be engaged at the loyalty level? [More Info] |
| 12:10 - 12:40 | Table talk: Data as the ultimate revenue stream: How do airlines monetize their data? [More Info] |
| 12:40 - 13:40 | Lunch & One-to-One Networking [More Info] |
| 13:40 - 14:40 | True confessions ... [More Info] |
| 14:20 - 15:40 | Change leader: Data-driven digital marketing and customer relationship strategies + Q&A [More Info] |
| 15:40 - 16:10 | Afternoon Tea & Networking |
| 16:10 - 16:50 | Table talk: How Loyalty coalition can excel in the digital age [More Info] |
| 16:50 - 17:00 | Chair’s final thoughts of day 1 [More Info] |
| 17:00 - 18:00 | Drinks reception and networking |
| |
| 09:00 - 09:05 | Opening remarks [More Info] |
| 09:05 - 09:45 | The next chapter: How big data is shaping future loyalty programs + Q&A [More Info] |
| 09:45 - 10:30 | Building customer experience and loyalty + Q&A [More Info] |
| 10:30 - 11:10 | Panel talk: Changing trends and behaviour in customer engagement and loyalty [More Info] |
| 11:10 - 11:40 | Mid-Morning Coffee & Networking |
| 11:40 - 12:50 | True confessions ... [More Info] |
| 12:50 - 13:50 | Lunch & Networking |
| 13:50 - 14:15 | Influential Marketing: The power of story telling and emotive connection [More Info] |
| 14:15 - 14:50 | Keynote: The Psychology of consumer spending + Q&A [More Info] |
| 14:50 - 15:20 | The Evolution of Travel: How customer experience can become brand currency + Q&A [More Info] |
| 15:20 - 15:50 | Afternoon Tea & Networking |
| 15:50 - 16:30 | The world tomorrow: Reinventing Loyalty for modern commerce [More Info] |
| 16:30 - 16:45 | Chair’s closing remarks and audience vote [More Info] |
| 16:45 | Close of conference |
