Virtual Event Help Guide

Step 1

• Select Microphone

Important
If your session allows you to use your audio, you MUST select the microphone option. If not, you will join as a listen only user

Step 2

• Allow audio in your browser
• In some browsers like Chrome it is possible you'll receive a popup in the top left hand-side which you should accept
• In Chrome you can click on the microphone to confirm if your microphone has been allowed and which source is being used

Step 3

• Speak to confirm your audio is working
• You should hear yourself echo
• If you can hear, your echo click YES if not, click NO

In case of issues, please check the following

• 1. Confirm your volume is turned up
• 2. Check your microphone or headset  is connected
• 3. Click on the microphone icon in your browser to confirm your audio source
• 4. Trying using Chrome
• 5. Try using an Incognito browser window
•     This can be done by clicking on the 3 dots on the top right of        Chrome and selecting "New Incognito Window"
•     You can also press CTRL + SHIFT + N on Windows or Press ⌘ +      SHIFT + N on a MAC
• 6. If you are using a VPN, try switching off the VPN
• 7. If you have a firewall, try using a personal network outside of the blocking firewall like 4G mobile data
• 8. Try using a personal laptop or device and a personal network

Step 1

• Click the webcam button to enable your camera

Important
Not all attendees have access to share their webcam in each session

Step 2

• Allow video in your browser
• In some browsers like Chrome it is possible you'll receive a popup in the top left hand-side which you should accept
• In Chrome you can click on the camera to confirm that your video has been allowed and which source is being used

Step 3

• Select your camera
• Select the quality you prefer
• Click Start sharing

Step 4

• Your camera will now be shared
• To stop sharing your webcam, click the camera icon at the bottom of the screen

Answer

Depending on the session type there are two options

• 1. Click on the 3 dots in the top right corner, select "Leave Meeting"
• 2. If you don't see 3 dots you'll see "Exit to Lobby" in the top right corner to leave the session

Step 1

• When joining a session the “LIVE NOW” section will automatically open
• This section contains all the session information together with all interactive features for this session

Step 2

• Select “Questions” to ask a question during the session

Important
This option is available when associated to a session

Step 3

• Click in the section “Type your question” to enter your question

Step 4

• Type your question and press “Send” once ready
• Your question will be reviewed by a moderator and answered by a speaker

Step 1

• When joining a session the “LIVE NOW” section will automatically open
• This section contains all the session information together with all interactive features for this session

Step 2

• Click on “VOTE NOW” to participate in a session poll

Important
This option is only available when associated to a session

Step 3

• Fill in the session poll and hit “VOTE”

Step 4

• View the results of the session poll

Step 1

• When joining a session the “LIVE NOW” section will automatically open
• This section contains all the session information together with all interactive features for this session

Step 2

• Click on the stars to rate a session

Important
This option is only available when associated to a session

Step 3

• Enter your star rating and optionally add a review

Step 4

• Once you are ready hit “Send”

Step 5

• You will now see your rating