Frequently Asked Questions

What platform will the webinar be held on?
The webinar will be held on the Zoom webinar platform.  

How do I access the webinar?
You will receive an email from INSOL with a link to access the webinar the day before the event. There will also the option to dial in by phone if you prefer. A link to a list of international phone numbers will be provided. 

How do I get the best connection?
For the best viewing experience, we would recommend using a laptop or desktop PC, using headphones and watching over a stable internet connection. 

What if I want to share this event with a colleague?
If you would like to nominate a colleague to attend, please ask them to register. 

What if I am not available to attend?
The content will be available on-demand for three months following the webinar date, for all registered participants. Please note that INSOL International cannot offer any refunds for any virtual events.

Can I apply for CPD points?
This webinar has been accredited by SILE for 2 Public CPD points. Please contact grace.goh@insol.org if you did not submit your AAS/SILE Foreign Lawyer number during registration. 

Can I get a refund if I can't make the webinar?
No, all our webinars are available online for 3 months after the live meeting. As such we are not offering refunds for our webinars.

Who do I contact if I have a complaint/comment?
Please contact Harriet Norman at info@insol.org