Toughbook Innovation Forum 2019
Meet the Speakers

Rachelle Beasley
Quality Team Leader
Panasonic Computer Product Solutions
Rachelle has been working at Panasonic as a Quality Team Leader for three years, based in Cardiff. Prior to this, she was a quality officer in the packaging, automotive and oil & gas industries. In her spare time, she is a school service volunteer for the NSPCC and a membership officer for the CQI, Next Generation Network.
Robert Blowers
General Manager - Engineering and Project Management C
Panasonic Computer Products Solutions Europe
Robert is the General Manager, Engineering and Project Management at Panasonic Computer Product Solutions Europe (CPSE). He is responsible for a team of sales engineers and project managers across Europe, and a team of design engineers based in the Toughbook configuration and service centre in Cardiff, who design, test and manufacture engineering solutions for the Toughbook and Toughpad product range. Robert has been with Panasonic for 19 years, having joined as an apprentice and followed a career in Engineering through to AGM at Computer Products Europe in Cardiff before becoming General Manager of CPSE. He has a BSc in Electronic and Electrical Engineering and is a Member of The Institute of Sales & Marketing Management and The Institute of Leadership & Management as well as being a Prince 2 Practitioner.
Chris Borah
Programme & Project Manager
National House Building Council (NHBC)
Chris – Chris is a Programme & Project Manager for National House Building Council (NHBC). Over the last 6 years at NHBC, he has worked on a variety of business strategic programmes and projects. These range from bespoke software applications to business transformation projects delivered through various programme and project management methodologies such as MSP, Agile, and PRINCE2.
James Boswell
Global Director, End User Computing
James is the Global Director of End User Computing at Centrica. He has the responsibility of running all areas of End User Computing across the group. His remit includes all end user hardware devices, including field and VDI along with all the supporting services such as Office 365, Identity and access management, Desktop Support, Service Desk and Customer Experience. James recently has led a large transformation, moving to Office 365 and migrating 30,000 end points to Windows 10. James heads up a team of 90 Centrica employees plus a number of very large contracts which provide outsourced services. James has worked for Centrica for over 10 years and has held a number of roles throughout his time with the company, starting with the Service Desk. In his spare time James likes to explore the world and is an avid skier, although this has recently been put on hold due to the arrival of his first child.
Charles Bullock
Partner Director
Leigh Cairnes
Technical Lead
Responsible for overseeing the technical team, Leigh is a recent hire to the company but brings over 15 years’ of mobile networking experience having worked at leading operators EE, Vodafone and BT (O2). Working in a variety of Principal and Senior Engineer roles, Leigh has expansive experience in supporting corporate clients.
Craig Collins
Tech Innovation
Army HQ - D Info
Craig is engaged as a consultant with the Innovation Research and Experimentation Team at Army HQ has responsibility as the lead innovation and systems development architect, providing architecture and technology oversight with strategic guidance through creation of an innovation approach with appropriate processes, tools and metrics to support development and delivery of innovative products and services aligned to business demands. This includes exploitation of commercially available products, solutions and services to deliver competitive advantage for Army with a primary focus on exploiting existing investments in innovative ways.
Charles Davies
Project Manager
Siemens Mobility
Charles has worked as a Programme Manager, Project Delivery Manager and Business Consultant in a variety of roles in both technology and business change projects throughout his career. Assignments include development/business change and COTS projects and ERP business transformation programmes.
Ian Davies
European Manager
Gamber Johnson
Ian Davies is the European Manager for Gamber-Johnson LLC. Based in the United Kingdom, Ian is responsible for all sales and support operations across Europe. The Gamber-Johnson group, which includes Precision Mounting Technologies Ltd and Zirkona Sweden AB, offers the widest range of Rugged Mounting solutions for the Toughbook portfolio. Ian has been specifying and selling Rugged Mobile Computing solutions for over 20 years.
Nick Everard
Technical Advisor, Hydrometry
Environment Agency
From floods to droughts, and at all points in between, the effective management of water in the environment is critical to people, nature, industry and the environment. With over 30 years’ experience, Nick Everard leads for the Environment Agency on the tools and techniques for measuring the amount of water flowing in England’s rivers and streams. Having overseen the transformation of river flow measurement from a time-consuming and potentially hazardous process involving people in boats, equipment dangled from bridges and cables strung across rivers, to a swift and safe exercise using high speed robotic boats, Nick is now working with water scientists from around the world to bring a new revolution to river flow measurement. A technique known as ’imaging velocimetry’ allows accurate measurements of river flow to be made using simple digital cameras, camera-drones, and even tablets and smartphones. Nick’s leadership on field computers at the Environment Agency has led to an exciting opportunity to further advance these camera-based methods with the Intel RealSense 3D camera as found on variants of the Toughpad FZ-M1 device. A passionate believer in innovation through collaboration, Nick is working with several UK universities and river monitoring agencies from around the world to make river monitoring better, safer and more efficient than ever before.
Wayne Fenton
Service Technical Specialist
Panasonic Computer Product Solutions
Wayne is the Service Technical Specialist for Panasonic Toughbook Service Centre. During his 18 years with Panasonic, Wayne has gained extensive experience working with the factory back in Japan to support our customers. He is also supporting the setup and the technical abilities of our authorised service partner across Europe.
Kim Gasson
CTO – Field Force Automation, BT Ventures Mobility
Kim is co-founder and CTO for BT Field Force Automation with his expertise having been gained through over 39 year’s operational experience in BT. In 2004, as part of a 2 person start up, he was key in the creation of a new Mobility business venture within BT Global Services called Field Force Automation (FFA). Since this time his role has expanded with Kim now setting the strategy and vision for the FFA portfolio having launched the product suite in the UK 2004, EMEA 2007 & globally since 2011-12. As part of this Kim creates and manages the Futures element of the solutions that enables BT to be at the forefront of new Tech, rather than a Me2 follower.
David Geddes
Station Manager – Operational Effectiveness
Dorset and Wiltshire Fire and Rescue Service
David joined Royal Berkshire Fire and Rescue Service in 1999 having previously served in the Army, transferring to Wiltshire Fire and Rescue Service in 2005 he served in varied operational and specialist roles until combination with Dorset Fire and Rescue Service in 2016. On combination David became responsible for Operational Effectiveness and Incident Ground Technology and is working with his team to increase effectiveness and efficiency in Prevention, Protection and Response activities by integrating a range of technological solutions. A key area of this work, and the central point of future developments, has been the replacement of the appliance mobile data terminals with a Panasonic CF-33 fixed and demountable unit.
Ruth Glennon
Digital Strategy Director
Econocom UK
Ruth Glennon is the Digital Strategy Director at Econocom UK. Ruth Glennon has more than 18 years’ experience in structuring financial solutions to support large technology and digital transformation projects. Prior to joining Econocom, she spent three years at Accenture as a Senior Executive Manager, where she was primarily responsible for business development and delivering innovative, transformational solutions to clients. Before that, she held the position of European Head of Sales for the technology division of Commonwealth Bank of Australia in the City of London, which included leading strategic partnerships with Barclays Bank and Nordea Group. In her role as Digital Strategy Director at Econocom UK, Ruth Glennon is working in collaboration with strategic business partners to design new B2B solutions that complement Econocom’s existing offerings and offer the same standards as the best B2C experiences. Ruth Glennon led the development of the Toughbook as a service, powered by Econocom, programme.
Daniel Grew
Mobile Data Technology Manager
Dorset and Wiltshire Fire and Rescue Service
Daniel joined Wiltshire Fire and Rescue Service in 2009 as a hydrant technician having previously worked in a range of occupations within the private sector. Daniel has always had a strong interest in new technology and was a natural choice for the role of Mobile Data Technology Manager when the post became available in 2016. Within this role Daniel was given primary responsibility for identifying and delivering a suitable replacement solution for the existing Mobile Data Terminals, this involved co-ordinating the identification of equipment requirements and the joint procurement with 6 other Fire and Rescue Services. In addition to this key area of work Daniel is also responsible for the identification, development, implementation and upkeep of all appliance and officer mobilisation devices.
John Harris
Global R&D Director
Panasonic Computer Product Solutions
John’s first field IT project commenced with 6 elevator engineers in 1996, since then he has been involved in the successful delivery of multimillion pound, complex field IT Projects to thousands of field workers to customers such as British Telecom, British Gas, ENEL, Daimler, EasyJet and Airbus. Working with everything from PDA’s to Tablets, GPS to RFID and SMS to SMSC, Johns expertise is in the innovative and realistic way to apply technology to reduce costs and improve productivity, creating real business benefit. John Has a Masters Degree in Data Communications from Kingston University and is currently responsible for the Global R&D Effort specifically looking at how technology can solve real world problems and add value to our customers business.
Taz Johal
Senior Programme Manager
National House Building Council (NHBC)
Taz - Worked for NHBC for over 10 years and currently manages the Business Programme Management team. The BPM team manages NHBCs centrally controlled projects, which are typically large, cross departmental and complex change initiatives. Taz has personally managed multi million pound programmes for NHBC, from the creation of new Web Portals through to replacing the core Operating System for users with refreshed hardware.
Emma Lampert
Head of Customer Success
Emma is a Head of Customer Success at Localz with 10 years of change and success experience for retail, logistics and field services. Currently focussed in last mile software for field services, Emma and the success team at Localz are delivering first-time happiness by reducing appointment anxiety and deliver happiness. Prior to joining Localz, Emma delivered large scale people, process and software change for John Lewis & Partners.
Andy Lee
UK & I Evangelism Team
Andrew has been working with Microsoft in a variety of roles for over 8 years, and currently leads the UK&I Evangelism function which is responsible for the training and partner readiness of the full portfolio of products within the Consumer Devices and Sales division. This covers both the retail and commercial product and service ranges, ensuring that companies, businesses, sales teams and end users understand and are inspired by the Microsoft ecosystem.
Achi Lewis
EMEA Director
Achi Lewis has 20 years of experience in Mobility and Enterprise Software, for companies such as Sybase, SAP, Citrix, and MobileIron, leading teams in EMM, Analytics and Search technologies. He currently leads the operations in EMEA for NetMotion, the leader in Mobile Intelligence & Diagnostics.
Jonathan Lyon
UK Cloud Solution Architect
Jonathan has been a Solution Architect in Microsoft’s Consulting Service for over 5 years, building partner’s capability to support customer growth and digital transformation. He is focused optimising Security, Identity and Mixed Reality solutions, including Microsoft’s innovative HoloLens device.
William McGregor
Director of Sales - Europe
Qualified Engineer with 30 years Technical Sales experience. Former Panasonic Toughbook UK Emergency Services Sales Manager
Darren Metcalfe
IT Support Manager
Yorkshire Water Services
IT Support Manager at Yorkshire Water with 18 years experience of working within the Water Utility Industry.
Huw Morgan
Chief Technology Officer & Co-Founder
GPC Systems
Huw Morgan is Chief Technology Officer and a co-founder at GPC Systems, with 25 years' experience in software innovation and implementation. Huw has worked across the UK, Europe and the US in designing and developing award winning applications with a focus on innovating through emerging technology including 3D, Augmented Reality and Machine Learning. Huw started his career as a software developer in the NHS and managed E-health at a large hospital before having entrepreneurial success in the private sector.
Darren Munday
Transportation & Manufacturing Business Manager
Panasonic Computer Product Solutions
With nearly 20 years’ experience working in the Technology industry, Darren joined the UK Toughbook team in 2016 taking on responsibility for the Transportation sector. Having previously held roles in Business development for specialist computer systems Darren is adept at selecting the right solution to overcome customers’ specific challenges.
Joanne Rose
Head of Mobile User Computing
Joanne is Head of Mobile User Computing. She’s accountable for the builds on the Centrica’s Windows field estate. In 2018 she was the Centrica project manager for the Windows 10 build for field users. Joanne’s worked in the Mobile Technology sector for more than 20 years; she and her team have a vast knowledge about field technology and are the ‘go to’ team for anything field related in Centrica. Joanne and her team are constantly seeking new ways to improve the experience in the field and have enjoyed close working relationships with Panasonic and Netmotion to achieve success in these goals. As well as ‘all things field’, Joanne is passionate about Employee Engagement and is a very active member of the Centrica Women’s Network.
David Stanton
Stuart Surridge
Head of Roadside Operations Support
The Automobile Association
I have worked for the AA for 35 years starting as a Roadside Technician and moving through Operational Management into business change and transformation. Currently responsible for all Patrol Technology, Training, Technical Support and Performance I am a great believer in utilising cutting edge technology to ensure our patrols remain at the forefront of roadside breakdown industry. As vehicle technology accelerates at a phenomenal rate my team and I are constantly looking for the tools and equipment that allow our patrols to keep pace with this.
Michael Thompson
Project Manager
Michael works in Operational Excellence within the Service Delivery division of Ocado. As Project Manager, he is responsible for introducing the new Panasonic FZ-N1 handheld device for drivers, across the entire 2,000 van fleet managed by Ocado. This has involved working in close contact with the development team in Ocado Technology, as well as briefing Managers and training drivers across the company’s 20 delivery sites, and maintaining post-launch communications with them.
James Tucker
Account Manager, Inside Sales – UK, South Africa and Israel
James came into the Enterprise Mobility world around 3 years ago and since then has engaged with customers across various vertical industries, within the EMEA region, helping them reach their full potential by streamlining processes and creating efficiency to give our customers their return on investment for their mobility strategy.
Jon Tucker
General Manager, Solutions Development and Implementation
Panasonic Computer Product Solutions
Jon is the Head of Product Marketing for Panasonic Computer Product Solutions (CPS). During his 18 years with Panasonic, Jon has gained extensive experience working as the technical lead in the deployment of mobile technology solutions with some of Panasonic Toughbook's largest customers, including British Gas, BT, Iveco and Ford. With a software engineering background, Jon has held a variety of operational and service management positions with Panasonic and for the past 6 years has headed up the European product marketing team. He is now General Manager of Solutions Development and Implementation. Jon loves to watch sports in his spare time, especially with his son playing junior rugby and football and enjoys travelling.
Chris Turner
Corporate Sales Manager - Utilities, Oil & Telco
Panasonic Computer Product Solutions
Chris has worked in IT for most of his career, initially within the mobile communications industry. He joined Panasonic Toughbook UK 12 years ago starting as a telemarketing executive, but quickly moved into key account management working across a variety of vertical sectors including Field Service, FMCG, Retail, Defence and more recently Utilities, Oil & Telco.
Peter Warren
Senior Director EMEA Channels
In his role at Cradlepoint, Peter is responsible for supporting and developing the company’s EMEA channel. With over 15 years’ experience working with channel customers, Peter has a broad and extensive understanding of the technology landscape.
Raymond Wolfert
Director Sales & Marketing
MCL Technologies
As Director of Sales & Marketing, Raymond is responsible for the worldwide sales and marketing activities of the company. In his role he is converting the strategy and functional aspects of MCL's products in practical and distributable materials allowing MCL partners to forward MCL's message to end-users. With a diverse background in IT sales, management, and business development, Raymond has played central, executive-level roles in all major product market introductions. Prior to MCL, Raymond held various positions in several global operating companies, both hardware and software oriented.