Frequently Asked Questions 

Below you will find frequently asked questions about the event. If you cannot find the answer you are looking for, please contact Susannah Thomson or Vanessa Braga Evans.

Our full terms and conditions can be found here.

Language
The working language of the event is English.

When will registration close?
Registration will close on 16 October 2026. The early booking deadline is 21 August 2026.. 

How do I register for the event?
Registration of interest can be made by contacting Susannah Thomson.

Can I register several people at once?
Yes, once you have registered the first person, you will have the option to register additional attendees. There is no group discount for registering as a group.

Registration fee
The delegate registration fee includes entry to the technical sessions, coffee breaks, networking lunches & dinner on the first night.

The registration fee must be paid in full prior to entry to the event, and within 30 days of the registration being made. INSOL International reserves the right to cancel a registration if payment is not made within this time. 

Registration & Payment
We accept Visa, Mastercard, and American Express. All payments debited from your credit card will be in Pounds Sterling (£). Cardholders will be charged by their credit card companies in their local currency. INSOL International is not responsible for any losses or gains in the fee due to currency changes. For bank transfer or BACS payments queries, please contact the INSOL International Office.

By credit card: Register online and make immediate payment by credit card.
By bank transfer or BACS payment: Registrations will not be processed until payment has been received. You will receive a confirmation email confirming we have received your registration, but your registration will be pending until you receive the Payment Received email.

What is the cancellation policy for the event?
Cancellations made more than 60 days prior to the start of the event will incur a 10% cancellation fee.
Cancellations made less than 60 days, but before the final booking deadline will incur a 20% cancellation fee.
Cancellations made after the final booking deadline will be non-refundable, however you may put forward someone else from your organisation to take your place.

VISAS

Please note that INSOL International cannot accept responsibility for delayed or denied visa applications. The cancellation policy will still apply if a visa is not obtained.

Booking Deadline Notice
After the Early Bird deadline, payments will only be accepted via credit or debit card due to delays in processing international bank transfers. For any enquiries, please contact Susannah Thomson or Vanessa Braga Evans.

What happens if the event sells out?
Should this happen, a waitlist will operate. The waitlist will function on a 'first come, first served' basis, subject to receiving registered delegate cancellations.

How can I view the list of registered event delegates?
The delegate list will be accessible through the event app, which will be launched a week prior to the event. 

Within the app, attendees will have the opportunity to view your full name and company, email address along with any additional details you choose to share, such as links to your social accounts, headshots, or a bio.

How do I access the event app?
The "INSOL International Events" app can be found on the Apple Store, or Google Play Store.

You can log in to the app using the email address you provided during registration. Once the app is live, you will receive an email containing login instructions. If you have any queries, please contact support@insol.org.

Health and Safety
INSOL International Events will be run according to official Government and local authority in the first instance, as well as any venue or location specific regulations.

Continuing Professional Development
For those delegates who are required by their professional associations to achieve minimum levels of continuing education, certificates of attendance confirming participation will be available on request. There are up to 11 hours of continuing professional development available.

Social Media & Reporting
INSOL International supports responsible engagement with and promotion of our activities through social media. Delegates are reminded that INSOL operates a Chatham House Rules policy at its events and as such we ask that you are sensitive with respect to any information you may share on social media (and with the wider community) pertaining to the event, subject matter being covered, and opinions and comments expressed by speakers. It has been to the advantage of INSOL and its members that speakers have been very candid and are able to speak openly at our events and we would not wish this to be compromised in any way.

Still have questions?
Please contact Susannah Thomson or Vanessa Braga Evans — we will be happy to assist.