I am struggling to complete my booking or receiving an error?

Please call the Conference Team on 0207 654 1583 to assist and we can look at it with you.


How do I add additional attendees to my booking?

You will be given the option to add additional attendees once the first attendee details have been completed. Please note you will not be able to add someone who has already registered.


I don’t know my additional attendee details?

If you are unsure of your guest details please put TBC and you can update at a later stage.


I am booking on behalf of someone else and I do not know the workshops they would like to attend, can I still book?

Please go ahead and select any workshops, once you know exactly which workshops they would like to attend you can either amend your booking or email your changes to the Conference Team Conference@makeuk.org or call 0207 654 1583.


Will I receive a ticket for this event?

This is not a ticketed event and you will not receive tickets in the mail. Upon arrival at the QEII please make your way to the registration desks in the Main Foyer to collect your entry badge.


The name on the registration booking doesn't match the attendee. Is that okay?

No, the details must match. As this is not a ticketed event and badges will be provided onsite, the registration details will need to be those of the person attending in order for the correct badge to be given.


Can I update my registration information?

Yes, you will be able to update your online registration details until 5pm Monday 10 February 2020. After this date all changes will need to be sent to the Conference Team Conference@makeuk.org or call 0207 654 1583. 


Is my registration transferrable?

If your circumstances change and you are no longer able to attend you can update your online registration details to transfer to a nominated colleague who can attend in your place. Please note any changes after 5pm Monday 10 February 2020 will need to be sent to the Conference Team Conference@makeuk.org or call 0207 654 1583.  


Will I get the workshops I select?

Make UK will do its best to secure the workshops you've selected but we cannot guarantee. Spaces are limited and are on a first come first served basis.


What is the refund policy?

Cancellations must be received in writing by 5pm Monday 20 January 2020 and will incur a cancellation fee of 50% of the total invoiced. Make UK regrets that we cannot give refunds for cancellations after this date, although substitute attendees are very welcome.

Please ensure you have completed payment for the conference prior to attending the event. Attendees with outstanding registration payments will not gain access to the event.


What are my transport/parking options getting to the event?

The venue is easily accessible and well connected via public transport. It is in close walking distance of both Westminster (serviced by district, circle and jubilee lines) and St James’s Park (serviced by district and circle line) underground stations. More details found here.

There is no parking available at the venue but there are several car parks within walking distance. Check the venue website http://www.qeiicentre.london to look at the various parking options available.


What are my Accommodation options?

There is a wide variety of accommodation located around the QEII Centre London and details can be found here


Where can I contact the organiser with any questions?

If you have any queries regarding the event please email conference@makeuk.org or call 0207 654 1583. 


Where can I find the full terms and conditions?

Full terms and conditions can be found here.